In the last 24 hours if you’ve tried to use your Amazon Prime for listening to music and watching videos but you couldn’t – It’s not you, it’s Amazon.

Prime has been experiencing worldwide outages. Users have reported that it looks like they no longer have a Prime account when they actually do. Because of the mass of outages, customer service is backed up. The website confirms they know about the ‘technical issues’ and to ‘check back later for updates.’

Twitter has over 26,000 tweets and counting of people complaining about the outages.